Frequently Asked Questions

Questions You May Have

Sign me up! How do I get started?

We’re so excited to welcome you to our studio. If this is your first visit, you can start with a casual class or our popular Intro Offer.

You can also choose any membership or class pack that suits your goals.Visit our Pricing & Packages page to purchase. Classes can be booked via our website timetable or directly through the Momence App.

If you need help with booking or purchasing, call us anytime, we’re here to assist.

If you’re completely new to reformer, please book into our Align class for your first session. This beginner-friendly class offers extra guidance, support and a gentle introduction to the reformer.

If you’re new, please arrive 10 minutes early so your instructor can welcome you and walk you through the equipment.

All classes run for 45 minutes.

  • Water bottle
  • Sweat towel (optional)
  • Grip socks suitable for Pilates

And of course, bring your smile and positive energy!

  • New clients: Arrive 10 minutes before class so we can introduce you to the studio and equipment.
  • Returning clients: Arrive at least 5 minutes early.
  Doors lock at the scheduled start time for safety and to avoid disrupting others. Late entry is not permitted.

If you’re medically cleared for group fitness, our instructors can modify movements for you. If you’re unsure whether reformer Pilates is suitable, please email kylie@evolvepilatesberwick.com.au before attending.

Congratulations, how exciting! Please follow the guidelines below:

  • Obtain medical clearance if you’re new to Reformer Pilates
  • All pregnant clients must commence prior to 16 weeks gestation
  • After 16 weeks, attend only our pre/post-natal friendly Align classes
  • After 20 weeks, instructors may guide you to use a Pilates wedge when lying on your back

All Align instructors are pre/post-natal qualified.

Our intro offer includes: 3 classes for $60 valid for 14 days from your first class

Yes.

Email kylie@evolvepilatesberwick.com.au with your suspension dates and we’ll take care of the rest.

We require 30 days’ notice.

You may continue attending classes during this time.

Class pack expiration dates cannot be extended unless there are exceptional circumstances.

If needed, email us to discuss your situation.

You can book classes up to 30 days in advance.

  • Cancel at least 6 hours before class to keep your credit
  • Cancel through the Momence App
  • Late cancellations and no-shows forfeit the class credit
  • Unlimited members may incur a $5 late fee

If a class is full, you can join the waitlist. Here’s how it works:

  • You will be automatically added to the class if a spot opens up up to 1 hour before class
  • If you no longer want the spot, remove yourself from the waitlist
  • Within 1 hour of class, you’ll receive a notification if a space becomes available
  • You have 15 minutes to accept before it’s offered to the next person
  • Each class allows 3 people on the waitlist


Joining the waitlist means you are committing to attend if a spot becomes available.

Suite 3, Ground Floor, 43–45 High Street, Berwick Entry via Paternoster Lane

Parking:

Park in the Berwick Marketplace (Woolworths) carpark and enter through the internal corridor door.

Yes, except for:

  • Christmas Day
  • Boxing Day
  • New Year’s Day


The studio closes 23 December – 2 January annually for a well-deserved team break.

Yes! Clients 16 years and older may attend with written permission and a signed waiver from a parent or guardian.

Email us at kylie@evolvepilatesberwick.com.au, we’d love to help! 

Join a Class
0468 042 275