1. Information We Collect

We collect personal information that is reasonably necessary to operate our Pilates studio and provide our services.

Personal information may include:

• Full name
• Phone number
• Email address
• Residential or billing address
• Account and booking information
• Purchase history (class passes, memberships, intro offers)
• Payment information (processed securely via third-party platforms)
• Communications with us (enquiries, messages, feedback)
• Payment details are processed securely through Momence and its integrated payment providers. Evolve Pilates Berwick does not store full credit card or payment details.

Non-personal information may include:

• Device type
• Browser type
• Pages visited
• Time spent on our site
• Cookies and tracking data

2. How We Use Your Information

We may collect information when you:

• Book a class, workshop, or membership
• Purchase a package or gift card
• Create or manage an account via Momence
• Submit an enquiry through our website
• Contact us via phone, email, or social media
• Subscribe to marketing communications
• Use our website (via cookies and analytics tools)

3. Why We Collect Your Information

We collect personal information to:

• Manage class bookings and studio schedules
• Provide Pilates services and customer support
• Process payments and issue receipts
• Communicate class updates, reminders, or changes
• Manage memberships and client accounts
• Improve our services, offerings, and website
• Comply with legal, accounting, and regulatory requirements
• Send marketing communications (with your consent)

4. How We Use Your Information

Your information is used only for purposes directly related to operating Evolve Pilates Berwick, including:

• Booking and attendance management
• Customer communication and support
• Internal business administration
• Service improvement and quality assurance

We do not sell, rent, or trade your personal information.

5. Disclosure of Information to Third Parties

We may share limited personal information with trusted third parties where necessary to deliver our services, including:

• Momence (class bookings, memberships, and payments)
• Payment processors used by Momence
• Website hosting and IT service providers
• Email or SMS communication platforms
• Analytics and marketing providers (e.g. Google Analytics, Meta)

All third parties are required to handle your information securely and only for its intended purpose.

6. Cookies, Tracking & Analytics

Our website uses cookies and analytics tools to:

• Improve website functionality
• Understand visitor behaviour
• Optimise marketing campaigns

You may disable cookies through your browser settings, although this may affect website performance.

7. Storage & Security of Your Information

We take reasonable measures to protect your information from:

• Unauthorised access
• Loss or theft
• Misuse or modification

Security measures may include encryption, secure servers, restricted access, and staff training.

8. Accessing & Correcting Your Information

You have the right to:

• Request a copy of the personal information we hold about you
• Correct or update your details
• Request that we delete your information where legally appropriate

To make a request, contact us using the details below.

9. Marketing Communications

With your consent, we may send updates, promotions, or product information by:

• Email
• SMS

You can unsubscribe at any time by contacting us directly.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Us

For questions about this Privacy Policy or to request access to your information, contact:

Evolve Pilates Berwick
Phone: 0468 042 275
Suite 3, Ground Floor, 43/45 High St. Berwick, VIC 3806
Website: evolvepilatesberwick.com.au